1. Try PlanProof before paying
Eligible users may complete one complimentary schedule validation without entering payment-card information. This gives you an opportunity to evaluate the service before purchasing a subscription.
2. Monthly subscriptions
The Professional plan renews monthly until cancelled. You may cancel at any time before your next billing date through the billing portal or by contacting support@planproof.co. Cancellation prevents future renewal charges; your paid access continues until the end of the current billing period.
3. First-purchase refund window
You may request a refund within 14 calendar days of your first paid PlanProof subscription charge if you have completed no more than one paid validation during that period. This introductory refund is limited to one refund per customer or organization.
Refund requests made after 14 days, or after more than one paid validation has been used, are normally not eligible because access to the digital service has already been substantially consumed.
4. Renewal charges
Monthly renewal charges are generally non-refundable. If you intended to cancel but were charged, contact us within 7 calendar days of the renewal. We will review the circumstances and may approve a refund where the renewed allowance has not been used. Cancelling a subscription does not automatically refund a completed charge.
5. Technical problems and billing errors
Contact us if PlanProof fails to provide the paid service because of a verified technical problem that we cannot resolve within a reasonable time. We will provide an appropriate remedy, which may include restoring the validation allowance, extending access, or issuing a full or partial refund. Duplicate charges, incorrect amounts, and verified unauthorized transactions will also be investigated and corrected where appropriate.
6. How to request a refund
Email support@planproof.co with your account email, transaction or invoice number, charge date, and a short explanation. Please do not send full card details. We may request reasonable information to verify the account and transaction.
Approved refunds are returned to the original payment method. Processing time depends on Paddle, your bank, card network, and payment method.
7. Payment processing
Paddle is our authorized payment provider and merchant of record. It processes PlanProof payments, invoices, taxes, subscription changes, and approved refunds. A request may therefore be handled through Paddle or require confirmation through its buyer-support systems.
8. Exceptions required by law
Nothing in this policy limits refund, cancellation, cooling-off, or consumer rights that cannot be excluded under the law applicable to you. Where mandatory law provides greater protection, that law will apply.
9. Chargebacks
Please contact us before initiating a payment dispute so we can investigate and try to resolve the issue. Fraudulent or abusive chargebacks may result in suspension of the associated account, without limiting rights provided by law.
10. Contact
For billing, cancellation, or refund assistance, contact support@planproof.co.